Shipping Policy
1. Shipping Destinations
HatWorld ships to the following regions:
- Spain
- European Union
- United Kingdom
- United States
- Mexico
We do not currently ship to countries outside of these regions. This limitation helps ensure accurate delivery estimates, transparent shipping rates, and compliance with applicable international shipping and e-commerce regulations.
2. Delivery Times
The estimated total delivery time is up to 15 business days from order confirmation, depending on the destination.
The delivery process consists of two stages:
2.1 Order Processing Time
This includes order verification, customization (where applicable), packaging, and handover to the shipping carrier.
| Stage |
Estimated Time |
| Order Processing |
1–5 business days |
2.2 Shipping Time by Destination
Once your order has been processed and dispatched, the estimated shipping times are as follows:
| Destination |
Estimated Shipping Time* |
| Spain |
2–7 business days |
| European Union |
2–7 business days |
| United Kingdom |
2–7 business days |
| United States |
2–7 business days |
| Mexico |
6–18 business days |
*Delivery times are estimates and may vary depending on the shipping carrier, customs clearance (where applicable), weather conditions, and the recipient's exact location.
3. Shipping Costs
Shipping costs are calculated automatically during checkout based on:
- The destination country.
- The weight and/or volume of the order.
Any free shipping offers, discounts, or promotional shipping periods will be clearly displayed before you complete your purchase.
For shipments outside the European Union, any applicable import duties, taxes, customs fees, or other local charges are the responsibility of the customer unless otherwise stated.
4. Shipping Issues
If your shipment is delayed, damaged, lost, or you experience any other shipping-related issue, please contact our customer support team by email:
contacto@hatworld.store
Each case will be reviewed individually and handled in accordance with applicable consumer protection and freight transport regulations.
5. Legal Information and Right of Withdrawal
In accordance with European Union consumer protection legislation, customers residing within the European Union have the right to withdraw from their purchase within 14 calendar days of receiving their order, without providing any reason.
For information regarding the applicable procedures, conditions, and exceptions, please refer to our Return & Refund Policy.
For customers in the United Kingdom, the United States, and Mexico, returns and cancellations are governed by our Return & Refund Policy and the applicable laws of their respective countries.
6. Contact
For any further inquiries, our customer service team is available at:
- Company Name: HatWorld
- Email: contacto@hatworld.store
- Business Address: Carrer Julián Ribera 31, 46740 Carcaixent, Valencia, Spain
